Even Healthcare Achieves 92% Online Revenue Retention Rates, One of the Highest in the Healthcare Sector
With this announcement, Even records retention and satisfaction rates above typical global healthcare benchmarks, reflecting the growing trust of its members and the impact of its outcomes-first model.
Founders- Mayank Banerjee, Matilde Giglio and Alessandri Ialongo
Even Healthcare, India’s pioneering managed care provider, today announced industry-leading retention and satisfaction metrics that underscore its differentiated full-stack model of delivering healthcare. The company has achieved a 92% online revenue retention rate and an 88% lifetime Customer Satisfaction (CSAT) score, setting a new benchmark for outcome-led healthcare in India.
With this announcement, Even achieves retention and satisfaction rates above typical global healthcare benchmarks. The company has recorded 88% lifetime revenue retention and 92% in the second year of membership. Engagement has remained consistent, with 70% of accounts interacting every three months and 90% engaging at least once over a year. Lifetime CSAT stands at 88%. Encouragingly, these results are also reflected in clinical outcomes, with members seeing a 40% reduction in readmissions and nearly 60% fewer fever-related hospitalisations. Teleconsultations remain a core part of care, it give members unlimited specialist access without travel or wait times, while OPD visits are made seamless with a cashless scan-and-go process. Doctors benefit from tools like auto-transcribed prescriptions and integrated EMRs that cut admin and free up time for care, resulting in a 95% doctor experience CSAT.
Mayank Banerjee, Co-founder, Even Healthcare commented, “Our mission has always been to build a healthcare system where people feel cared for, not just treated. The fact that so many of our members choose to stay with us year after year is humbling. To us, these numbers are less about performance and more about trust. They show that members believe in the kind of proactive, outcomes-first care we are trying to build. That gives us even more responsibility to keep improving and make high-quality healthcare accessible for everyone in India.”
These results are driven by Even’s unique managed care model, which integrates preventive healthcare, dedicated care managers, AI-powered tools, and seamless cashless OPD claims. Members benefit from proactive care programs, personalised health nudges, and trusted hospital partnerships where salaried doctors are accountable for outcomes rather than admissions.
Looking ahead, Even is building a future where care feels connected, intelligent, and personal. The company plans to deepen engagement and retention through new hospital infrastructure, expanded AI integrations, and proactive care pathways for chronic conditions such as diabetes, PCOS, and hypertension. These efforts will bring diagnostics, consults, claims, and condition management into one seamless flow. Even is also piloting AI-powered voice-first personal doctors for follow-ups, gamified risk scores to encourage preventive habits, and a 99% automated OPD claims process with built-in fraud detection.
By achieving retention rates far above industry norms, Even aims to prove that trust, proactive care, and accountability can fundamentally change how healthcare is delivered in India. The company’s vision is to make high-quality healthcare accessible and affordable for every Indian by building an outcomes-first system where patients, doctors, and payors are aligned to keep people healthy.
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