Inside the Quiet Revolution Wiring a Kerala Hospital for the Future
By Arunima Rajan
In an interview with Arunima Rajan, Ragesh R, Assistant General Manager, Information Technology, KIMSHEALTH, Trivandrum, talks about the digital solutions adopted by the hospital.
What sort of digital solutions have you adopted?
KIMSHEALTH has developed a robust digital ecosystem that enhances every dimension of healthcare delivery, accuracy, accessibility, and patient confidence. Our Electronic Medical Records (EMR) platform enables secure, real-time access to complete patient histories, ensuring clinicians have precise data for every decision. The QR code-based Medication Administration Record (MAR) process ensures the “seven rights” of medication, minimising human errors and promoting safe administration.
In diagnostics, AI-assisted imaging systems help detect diseases at early stages, while robotic and minimally invasive surgical systems allow for precision procedures and faster recovery. Our AI-powered surgical sponge tracking solution ensures surgical accuracy and has been internationally recognized by CHIME Central for advancing patient safety.
We’ve expanded accessibility through telemedicine platforms, IoT-based monitoring, and patient portals that empower patients to book appointments, track reports, and engage directly with care teams.
What sort of competitive edge has it given to the hospital?
The integration of advanced technologies has placed KIMSHEALTH at the forefront of digital transformation in Indian healthcare, offering a clear competitive edge built on innovation, precision, and patient safety.
Our AI-assisted diagnostics, robotic surgeries, and automated digital workflows significantly enhance operational efficiency and treatment outcomes. By reducing human errors, streamlining decision-making, and enabling faster procedures, these innovations have improved both patient satisfaction and hospital productivity. The AI-based surgical sponge tracking system underscores our unwavering commitment to safety and operational excellence.
A major differentiator is our strong focus on patient data security. KIMSHEALTH enforces stringent cybersecurity and IT security best practices to safeguard sensitive health information. This includes Multi-Factor Authentication (MFA) for system access, Web Application Firewalls (WAF) to filter threats, Software-Defined WAN (SD-WAN) for secure connectivity across branches, and Next-Generation Firewalls (FW) and Endpoint Detection and Response (EDR) to defend against evolving cyber risks. These controls ensure that patient trust extends beyond care, into the security of their personal data.
Additionally, 3D printing technology has opened new frontiers in personalized treatment. KIMSHEALTH utilizes 3D printing for customized artificial limb production and precision dental implants, ensuring perfect fit, faster recovery, and improved patient comfort. These innovations exemplify how technology and compassion converge to deliver outcomes that are clinically superior and emotionally reassuring.
In the next five years, what tech will be widespread/adopted by Indian Hospitals?
In the coming five years, Indian hospitals are poised for a new era of intelligent and connected healthcare. Artificial Intelligence (AI) and predictive analytics will play central roles in early disease detection, preventive care, and clinical decision support. IoT-based monitoring systems and wearable devices will extend hospital care into patients’ homes, enabling continuous observation and faster intervention.
Blockchain will emerge as a cornerstone of secure health data management, ensuring tamper-proof records and transparent data sharing between hospitals, laboratories, and insurers. Cloud-based platforms will enhance interoperability and allow real-time collaboration among healthcare professionals.
At the same time, Generative AI will support clinical documentation, interpret diagnostic results, and optimize administrative processes, freeing doctors to focus on patient care. AR/VR (Augmented and Virtual Reality) technologies will become mainstream for surgical planning, medical training, and rehabilitation.
3D printing will evolve further, moving from prosthetics and implants to organ modeling and surgical simulation, revolutionising patient-specific treatment planning.
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